Privacy Policy

Upholding the privacy of a client is a pivotal concern here at RJTECH Solutions . And as a policy when implemented on RJTECH Solutions sites, it gives a good understanding of how personal information is collected, used and disseminated by the organization.

Collection of Personal Information

At RJTECH Solutions , personal information of clients is sourced through sites and applications. The information is either submitted by users on sites or is otherwise collected when they furnish it while using an application. The information is not only inclusive of names and e-mail addresses but also demographic information related to gender, education, date of birth, preferences, interests and any other information requested from time to time.

Popular methods of information collection end up comprising of Cookies and Call Recording.


Cookies as small files collect a clients’ personal information and their overall experience with a site. And what all steps can be further taken to improve on it. Cookies as a popular medium end up counting the number of computers accessing a site, personalizing the overall experience and remembering a PC user’s preference. In case a browser is set not to accept cookies or reject cookies, you may not be able to access certain features or services of our sites.

Call Recording

For Internal monitoring and raising up the quality of services, RJTECH Solutions reserves the right to record calls. However, respecting the wishes of clients, we at RJTECH Solutions give them the right to either disconnect a call being recorded or otherwise asking the organization to not record the call at all.

Usage clauses pertaining to personal information

The personal information collected by RJTECH Solutions is used to improve a client’s overall experience with the services. The same information also ends up going a long way towards:

Upholding the client confidentiality
RJTECH Solutions takes reasonable security measures to protect a client’s personal information from being misused, falling prey to unauthorized access, disclosure, alteration, and destruction. But then again please be aware despite the organization’s best efforts, no security measures would be considered to be full-proof.

As a part of the same privacy policy, RJTECH Solutions ends up giving clients an opportunity to opt out of receiving promotional emails from RJTECH Solutions by mailing their request at [email protected] While at the same instance also using the same privacy clause to not only put a stop to any promotional marketing but also any information sharing taking place between third parties. Again, allowing them to do the same by sending an email at [email protected]

Changes to the Privacy Clause

In case of any changes to personal information, RJTECH Solutions encourages its clients to correct or update the information in the shortest time span possible. RJTECH Solutions may also end up changing this Policy from time to time. And in case if any changes are made to the Policy, the company will also end up changing the "Last Updated" date as and when it would really happen. Further, if there are any material changes to the policy, RJTECH Solutions will end up notifying its clients directly.

Questions about the Privacy Policy

In case if you have any unresolved queries with regards to RJTECH Solutions ’s privacy policy, please get in touch with the company a [email protected]

Terms And Conditions

By Requesting Services With RJTECH Solutions ™, You Have Read and Accepted the Terms And Conditions Covering The RJTECH Solutions ™ Services. These Terms And Conditions ("Terms And Conditions") States Important Requirement Regarding Your Use of RJTECH Solutions ™' ONLINE COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH RJTECH Solutions ™.
Annual Support Plans
Incident Support Plans

Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions or vice versa.
"You" means you individually, any person, including any employer that you are acting on behalf of.

"RJTECH Solutions ™"
 "RJTECH Solutions ™” is the service trademark used by the RJTECH Solutions inc
RJTECH Solutions ™ does not warrant that the service is free of errors, mistakes or represent that defects or limitations in the service will be corrected. RJTECH Solutions ™ does warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted, so RJTECH Solutions ™ does not provides any remedies for such service interruptions. In addition, RJTECH Solutions ™ provides no remedies for any loss of data resulting from use of the service. By subscribing to the service, customer should acknowledge that they accept these disclaimers.

I agree to the Privacy Policy & Terms and Conditions

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Frequently Asked Questions

Does RJTECH Solutions resolve software glitches?

The army of professionals at RJTECH Solutions is well versed with the art of troubleshooting any software glitches affecting operating systems. Supporting the latest and even legacy operating systems, the brand of techies are not only good at troubleshooting error messages but providing support for a range of operating systems like Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000 and Windows XP.

How long is the call wait time?

Your call would be attended in the shortest time span possible because we know any glitch with a PC can end up throwing back the productivity quotient by a long way. However, to better let you know we have 3 mediums at our disposal i.e. email, chat and remote access technology. And as a client you are always at a liberty to choose any one out of the three.

How is remote assistance better than conventional support?

Using a secured web connection RJTECH Solutions technicians remotely view a computer screen. With a client's permission they not only diagnose an issue on hand but even indulge in troubleshooting and providing resolution for a PC, network devices and other peripherals via the online route. All security features have been designed to allow RJTECH Solutions engineers to securely connect via an Administrative capability and at the same time view, scan, and troubleshoot a computer remotely via a dedicated PC Care web access.

Can remote assistance be delivered via a dial-up connection?

At RJTECH Solutions, remote support assistance via a 56k modem is very much a possibility. However, there can be some latency depending upon the medium or a provider.

Does RJTECH Solutions maintain a history of past interactions and cases? Can such details be fetched automatically?

Yes, RJTECH Solutions maintains a record of past interactions and case histories to save time and help clients better.

In case of purchasing new gadgets would the same service plan work or would I need to buy a new service plan altogether?

Anyone who has already purchased a subscription plan can end up using the same plan for gadgets purchased in the future or apply the same on ones already in possession. However, all this would be possible only till the time a plan is active and valid.

What type of computers do you support?

We support clients who have Microsoft Windows XP, Windows Vista and Linux Operating systems installed on their PC. We do not support Apple or Macintosh operating systems. However, in case if you are not clear what OS is installed on a PC, give us a call and our technicians will end up figuring it out for you.

What is the mode of payment?

RJTECH Solutions accepts all major credit cards and yet at the same time allows clients to make a payment via its secure website or to a technician directly over the phone line.

Does the information remain secure when provided online?

At RJTECH Solutions, all possible measures are taken to protect clients against any loss, misuse or alteration of information. The company uses industry-standard SSL techniques and encryption technologies while receiving any information online.

What is done with the personal information provided?

Protection of privacy is of utmost concern at RJTECH Solutions. For at the end of the day RJTECH Solutions believes all possible measures taken towards protection of personal information will enable it to provide a flawless customer service experience. In case, if you have any further queries please feel free to go through our privacy policy.


RJTECH Solutions is an Authorized Reseller Of StopZilla Productsand is an independent online tech support service provider for third party software, hardware and peripherals. RJTECH Solutions hereby disclaims its sponsorship, partnership, affiliation or endorsement regarding any such third party trademarks and brand names and proclaims that the use of such terms is only referential and for information purposes only. Read More

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