Upholding the privacy of a client is a pivotal concern here at RJTECH Solutions . And as a policy when implemented on RJTECH Solutions sites, it gives a good understanding of how personal information is collected, used and disseminated by the organization.
Collection of Personal Information
At RJTECH Solutions , personal information of clients is sourced through sites and applications. The information is either submitted by users on sites or is otherwise collected when they furnish it while using an application. The information is not only inclusive of names and e-mail addresses but also demographic information related to gender, education, date of birth, preferences, interests and any other information requested from time to time.
Popular methods of information collection end up comprising of Cookies and Call Recording.
Cookies as small files collect a clients’ personal information and their overall experience with a site. And what all steps can be further taken to improve on it. Cookies as a popular medium end up counting the number of computers accessing a site, personalizing the overall experience and remembering a PC user’s preference. In case a browser is set not to accept cookies or reject cookies, you may not be able to access certain features or services of our sites.
For Internal monitoring and raising up the quality of services, RJTECH Solutions reserves the right to record calls. However, respecting the wishes of clients, we at RJTECH Solutions give them the right to either disconnect a call being recorded or otherwise asking the organization to not record the call at all.
Usage clauses pertaining to personal information
The personal information collected by RJTECH Solutions is used to improve a client’s overall experience with the services. The same information also ends up going a long way towards:
Terms And Conditions
ACCEPTANCE OF TERMS
By Requesting Services With RJTECH Solutions ™, You Have Read and Accepted the Terms And Conditions Covering The RJTECH Solutions ™ Services. These Terms And Conditions ("Terms And Conditions") States Important Requirement Regarding Your Use of RJTECH Solutions ™' ONLINE COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH RJTECH Solutions ™.
TYPES OF PLANS
Annual Support Plans
Incident Support Plans
Does RJTECH Solutions resolve software glitches?
The army of professionals at RJTECH Solutions is well versed with the art of troubleshooting any software glitches affecting operating systems. Supporting the latest and even legacy operating systems, the brand of techies are not only good at troubleshooting error messages but providing support for a range of operating systems like Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000 and Windows XP.
How long is the call wait time?
Your call would be attended in the shortest time span possible because we know any glitch with a PC can end up throwing back the productivity quotient by a long way. However, to better let you know we have 3 mediums at our disposal i.e. email, chat and remote access technology. And as a client you are always at a liberty to choose any one out of the three.
How is remote assistance better than conventional support?
Using a secured web connection RJTECH Solutions technicians remotely view a computer screen. With a client's permission they not only diagnose an issue on hand but even indulge in troubleshooting and providing resolution for a PC, network devices and other peripherals via the online route. All security features have been designed to allow RJTECH Solutions engineers to securely connect via an Administrative capability and at the same time view, scan, and troubleshoot a computer remotely via a dedicated PC Care web access.
Can remote assistance be delivered via a dial-up connection?
At RJTECH Solutions, remote support assistance via a 56k modem is very much a possibility. However, there can be some latency depending upon the medium or a provider.
Does RJTECH Solutions maintain a history of past interactions and cases? Can such details be fetched automatically?
Yes, RJTECH Solutions maintains a record of past interactions and case histories to save time and help clients better.
In case of purchasing new gadgets would the same service plan work or would I need to buy a new service plan altogether?
Anyone who has already purchased a subscription plan can end up using the same plan for gadgets purchased in the future or apply the same on ones already in possession. However, all this would be possible only till the time a plan is active and valid.
What type of computers do you support?
We support clients who have Microsoft Windows XP, Windows Vista and Linux Operating systems installed on their PC. We do not support Apple or Macintosh operating systems. However, in case if you are not clear what OS is installed on a PC, give us a call and our technicians will end up figuring it out for you.
What is the mode of payment?
RJTECH Solutions accepts all major credit cards and yet at the same time allows clients to make a payment via its secure website or to a technician directly over the phone line.
Does the information remain secure when provided online?
At RJTECH Solutions, all possible measures are taken to protect clients against any loss, misuse or alteration of information. The company uses industry-standard SSL techniques and encryption technologies while receiving any information online.
What is done with the personal information provided?
RJTECH Solutions is an Authorized Reseller Of StopZilla Productsand is an independent online tech support service provider for third party software, hardware and peripherals. RJTECH Solutions hereby disclaims its sponsorship, partnership, affiliation or endorsement regarding any such third party trademarks and brand names and proclaims that the use of such terms is only referential and for information purposes only. Read More